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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for doctors about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Advice articles
- Scottish Ombudsman critical of complaints–handling - 5 September 2011
- Welsh complaints procedure - 28 March 2011
- Treatment behind bars - 15 December 2010
- The true cost of defence - 13 December 2010
- An analysis of advice line calls - 29 November 2010
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Case histories
- Mystery abdominal pain - 22 December 2010
- A fatal complication of chickenpox - 22 December 2010
- Headaches not an indicator of acromegaly - 22 December 2010
- Telescoping symptoms - 22 December 2010
- Coincidences can happen - 22 December 2010
- View all (27)
Advice calls
- Complaint about lack of appointment availability - 1 July 2001
