Hospital doctors and specialists >
Advice centre >
Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for doctors about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Advice articles
- Scottish Ombudsman highlights importance of efficient complaints handling - 21 June 2010
- An updated review of 'out of hours' complaints and claims in primary care. - 27 January 2010
- Scottish Ombudsman calls for improved communication in complaints handling - 16 November 2009
- Health and social care complaints procedure – Northern Ireland - 12 August 2009
- Key features of the new complaints procedure - 20 April 2009
- View all (23)
Case histories
- Not to be tolerated - 1 May 2009
- Alleged assault - 1 May 2009
- A complaint out–of–time? - 1 May 2009
- A complaint resolved - 1 November 2003
- Repeat prescribing errors - 1 January 2002
Advice calls
- Complaint about lack of appointment availability - 1 July 2001
RSS