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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for doctors about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Advice articles
- Key features of the new complaints procedure - 20 April 2009
- Writing a response to a complaint - 1 April 2009
- Welsh complaints procedure - 1 April 2009
- The MDU's guide to the new NHS and social care complaints procedure - 1 April 2009
- Scottish complaints procedure - 1 April 2009
- View all (19)
Case histories
- An amorous patient - 1 May 2009
- Alleged assault - 1 May 2009
- A complaint out–of–time? - 1 May 2009
- A complaint resolved - 1 November 2003
- Repeat prescribing errors - 1 January 2002
Advice calls
- Complaint about lack of appointment availability - 1 July 2001
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