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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for dentists about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Questions and answers
- Is a refund admitting liability? - 10 February 2001
Advice articles
- Removing patients from the register in Scotland - 12 January 2012
- Receiving a complaint on behalf of a minor - 25 August 2011
- Who can make a complaint? - 21 January 2010
- Health and social care complaints procedure – Northern Ireland - 12 August 2009
- Dental professionals advised to apologise if something goes wrong - 28 May 2009
- View all (21)
Case histories
- Severe post–extraction infection - 22 December 2010
- Complex cleft palate - 22 December 2010
- The lost post - 22 December 2010
- Restoration story - 21 December 2010
- Face–to–face with the PCT - 21 December 2010
- View all (7)
Advice calls
- Honesty is the best policy - 7 December 2010
- Problems contacting the on-call dentist - 1 April 2002
- Unsatisfactory bridge - 6 February 2002
- Unnecessary fillings? - 1 September 2001
