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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for dentists about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Questions and answers
- Is a refund admitting liability? - 10 February 2001
Advice articles
- Complaints myth–busters - 1 December 2007
- Complaint myth–busters - 1 December 2007
- Writing a response to a complaint - 1 August 2007
- New complaints procedure - 11 July 2007
- Apologies, offers of treatment and other redress - 1 February 2007
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Advice calls
- Problems contacting the on–call dentist - 1 April 2002
- Unsatisfactory bridge - 6 February 2002
- Unnecessary fillings? - 1 September 2001
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