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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for dentists about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Questions and answers
- Is a refund admitting liability? - 10 February 2001
Advice articles
- Who can make a complaint? - 21 January 2010
- Health and social care complaints procedure – Northern Ireland - 12 August 2009
- Dental professionals advised to apologise if something goes wrong - 28 May 2009
- NHS and social care complaints procedure – the Ombudsman - 19 May 2009
- NHS and social care complaints procedure – local resolution - 13 May 2009
- View all (19)
Case histories
- A whiter shade of pale - 31 May 2008
Advice calls
- Problems contacting the on-call dentist - 1 April 2002
- Unsatisfactory bridge - 6 February 2002
- Unnecessary fillings? - 1 September 2001
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